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Privacy Policy

Last updated: 17 August 2026

  1. 1. Introduction

    Greenwich Structural Repairs ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

    Data Controller: My Trusted Builder Ltd (Company No. 15826076), trading as Greenwich Structural Repairs.

    Contact: For data protection queries, contact us at [email protected] or 07458 148224.

  2. 2. Information We Collect

    2.1 Information You Provide

    • Contact information: Name, telephone number, email address, property address
    • Project details: Description of structural issues, photographs of defects, preferred contact times
    • Payment information: Bank details for invoicing (processed securely, not stored on our systems)

    2.2 Information Collected Automatically

    • Technical data: IP address, browser type, operating system, referring URLs
    • Usage data: Pages visited, time spent, click patterns via Google Analytics
    • Cookies: See our Cookie Policy for details

    2.3 Information from Third Parties

    • Insurance companies or loss adjusters (for insurance reinstatement work)
    • Structural engineers or surveyors involved in your project
    • Companies House (for business verification)

  3. 3. How We Use Your Information

    We process your data for the following purposes:

    • Contract performance: To provide quotes, carry out surveys, and complete structural repair work
    • Legitimate interests: To respond to enquiries, maintain client records, improve our services
    • Legal obligations: To comply with tax, health & safety, and construction regulations
    • Consent-based: To send marketing communications (only where you have opted in)

  4. 4. Legal Basis for Processing (UK GDPR)

    • Contract: Processing necessary to fulfil our contract with you (e.g., carrying out repairs)
    • Legitimate interest: Processing for our legitimate business interests (e.g., responding to enquiries, maintaining records)
    • Legal obligation: Processing required by law (e.g., tax records, health & safety documentation)
    • Consent: Processing based on your explicit consent (e.g., marketing emails)

  5. 5. Data Retention

    We retain personal data for the following periods:

    • Active clients: Duration of contract plus 10 years (for guarantee purposes)
    • Enquiries (no contract): 2 years from last contact
    • Marketing contacts: Until consent is withdrawn
    • Financial records: 6 years (HMRC requirement)

  6. 6. Data Sharing

    We may share your data with:

    • Subcontractors: Specialist trades working on your project (electrical, plumbing, etc.)
    • Suppliers: Material suppliers for direct delivery to your property
    • Insurance companies: For insurance reinstatement claims
    • Professional services: Structural engineers, surveyors, architects
    • IT providers: CRM, email, and cloud storage providers (all GDPR-compliant)
    • Authorities: Where required by law (e.g., local authority building control)

    We do NOT sell your data to third parties.

  7. 7. Your Rights

    Under UK GDPR, you have the right to:

    • Access: Request a copy of your personal data
    • Rectification: Request correction of inaccurate data
    • Erasure: Request deletion of your data ("right to be forgotten")
    • Restriction: Request limitation of processing
    • Data portability: Request transfer of your data to another provider
    • Objection: Object to processing based on legitimate interests
    • Withdraw consent: Withdraw consent at any time (where processing is consent-based)

    To exercise these rights, contact us at [email protected]. We respond within 30 days.

    Complaints: You have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.

  8. 8. Data Security

    We implement appropriate technical and organisational measures:

    • Encryption of data in transit (SSL/TLS)
    • Secure cloud storage with access controls
    • Regular staff training on data protection
    • Physical security for paper records
    • Regular security reviews and updates

  9. 9. Cookies

    Our website uses cookies. See our separate Cookie Policy for details on what cookies we use and how to manage them.

  10. 10. International Transfers

    Your data is primarily processed within the UK. Where we use services outside the UK (e.g., cloud providers), we ensure adequate safeguards are in place through Standard Contractual Clauses or adequacy decisions.

  11. 11. Changes to This Policy

    We may update this Privacy Policy periodically. The latest version will always be available at greenwichstructuralrepairs.co.uk/privacy-policy with the "Last updated" date above.

  12. 12. Contact Us

    For any questions about this Privacy Policy or our data practices:

    • Email: [email protected]
    • Phone: 07458 148224
    • Post: My Trusted Builder Ltd, Greenwich, London, SE10